Contact in urgent situations
Most people recover quickly and without complications after a laser eye treatment or lens implantation. If your recovery develops differently than expected, it is important that you inform us in time.
Here you can read which symptoms and irritations are normal after the treatment and in which cases it is important to contact us.
ReLEx SMILE Pro
Normal reactions in the first 6 hours
- Pain or a burning sensation in the eye
- A gritty or sandy feeling in the eye
- The urge to keep the eyes closed
Normal reactions during the first week
- Sensitivity to bright light or sunlight
- Mild headache or a general feeling of being unwell
- Difficulty looking at a screen for prolonged periods
Normal reactions during the first 3 months
- A sensation of dry or tired eyes
When should you contact us?
- Severe pain that persists for more than 6 hours after the treatment
- A clear or sudden deterioration of vision
- Increasing redness of the eye
- A white spot or white infection in the central part of the eye
IntraLasik
Normal reactions in the first 6 hours
- Pain or a burning sensation in the eye
- A gritty or sandy feeling in the eye
- The urge to keep the eyes closed
Normal reactions during the first week
- Sensitivity to bright light or sunlight
- Mild headache or a general feeling of being unwell
- Difficulty looking at a screen for prolonged periods
Normal reactions during the first 3 months
- A sensation of dry or tired eyes
When should you contact us?
- Severe pain that persists for more than 6 hours after the treatment
- A clear or sudden deterioration of vision
- Increasing redness of the eye
- A white spot or white infection in the central part of the eye
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TransPRK
Normal reactions during the first 3 to 4 days
- Persistent pain in one or both eyes
- Swollen or puffy eyelids
- A burning or gritty sensation in the eye
- The urge to keep the eyes closed
Normal reactions during the first week
- Sensitivity to bright light or sunlight
- Mild headache or a general feeling of being unwell
- Blurred or reduced vision
- Difficulty looking at a screen for prolonged periods
Normal reactions during the first 3 months
- A sensation of dry or tired eyes
When should you contact us?
- A white spot or white infection in the central part of the eye
- Increasing redness
- Severe or persistent pain after removal of the bandage contact lens
LASEK
Normal reactions during the first 3 to 4 days
- Persistent pain in one or both eyes
- Swollen or puffy eyelids
- A burning or gritty sensation in the eye
- The urge to keep the eyes closed
Normal reactions during the first week
- Sensitivity to bright light or sunlight
- Mild headache or a general feeling of being unwell
- Blurred or reduced vision
- Difficulty looking at a screen for prolonged periods
Normal reactions during the first 3 months
- A sensation of dry or tired eyes
When should you contact us?
- A white spot or white infection in the central part of the eye
- Increasing redness
- Severe or persistent pain after removal of the bandage contact lens
Lens replacement
This is normal in the first 6 hours
- Irritation or a gritty, sand-like feeling in the eye
- Swollen or puffy eyelids
This is normal in the first week
- Mild headache or a general feeling of malaise
- Sensitivity to light
This is normal in the first 3 months
- A feeling of dry eyes
- Reduced night vision
When to contact us
- Nausea or headache accompanied by eye pain
- A sudden and significant decrease in vision
- Increasing redness
- Persistent flashes of light lasting longer than 10 minutes
Phakic lens treatment
Normal reactions in the first 6 hours
- Irritation or a gritty, sand-like feeling in the eye
- Swollen or puffy eyelids
Normal reactions in the first week
- Mild headache or a general feeling of being unwell
- Sensitivity to light
Normal reactions in the first 3 months
- Dry or irritated eyes
- Reduced night vision
When to contact us
- Nausea combined with headache or pain around the eye
- A sudden and noticeable decrease in vision
- Increasing redness of the eye
- Persistent flashes of light lasting longer than 10 minutes
Visus emergency line
This number is intended for urgent ophthalmic concerns in the first days after your treatment at Visus Eye Clinic. Please note that we cannot assist with (repeat) prescriptions or general questions through this line. For those matters, contact us through the regular channels or click here for Repeat Prescription.
If you experience acute symptoms during the first week after the treatment outside office hours, please contact the Visus Emergency Care Line immediately for the best possible assistance.
Make sure your caller ID is enabled so we can return your call if needed.
Make your free appointment today
To determine whether you are eligible for treatment at Visus Eye Clinic, a comprehensive preliminary examination is performed free of charge and without obligation. This information is essential for determining which treatment is best suited to your eyes, age, and preferences. Because every eye is unique, what is ideal for one person may not be as suitable for another.
- Choose from 6 different locations in the Netherlands
- Plan online at a time that suits you
- Personal treatment advice tailored to your needs