Holiday Season Opening Hours.
Our clinic will be closed from December 25th to January 1st, 2024. During this period, we will not be available for regular calls or to schedule appointments. Our emergency line remains open for urgent cases. Wishing you a happy holiday season and a healthy New Year!
Our clinic will be closed from December 25th to January 1st, 2024. During this period, we will not be available for regular calls or to schedule appointments. Our emergency line remains open for urgent cases. Wishing you a happy holiday season and a healthy New Year!
Unsatisfied
Visus stands for good care and we think it is important that our patients are satisfied and feel heard. However, it is possible that you are not completely satisfied with the treatment or contact, despite all the attention and efforts of our team. We appreciate that you let us know.
- You can count on us to always take a complaint seriously and to treat your personal data with strict confidentiality.
Submitting your complaint gives us the opportunity to find a solution together with you.
It also helps us to optimize the quality of our care and services.
Complaints Committee
On the basis of the Client Rights Care Act (Wcz), Visus Oogkliniek has two complaints committees, which is in the first instance the internal committee and in the second instance the external committee. The external committee only handles complaints after it has been assessed by the internal committee. The advice or recommendations of the internal committee in response to a complaint are considered weighty advice for the management. The opinion of the external committee on the (un)foundedness of a complaint is binding on the management.
On the one hand, complaints help us to improve the care provided, on the other hand, we consider the analysis of complaints important because the satisfaction of you as a patient is of paramount importance to us. By means of this digital form we offer you the opportunity to pass on your complaint or suggestion to us. If you wish, you can also send your complaint directly by e-mail to complaint@visusoogkliniek.nl or submit it to us in writing via the desk. If necessary, our staff at the desk can support you with filling in the form.
If you have not received confirmation of receipt from the internal complaints committee within 1 week after submitting your complaint, we kindly request you to contact the assistants of Visus Eye Clinic via the general telephone number 0800-0088.
The aim of the internal complaints committee is that you receive a substantive response to your complaint within 2-6 weeks.
Feedback formulier
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